Returns Policy
Your satisfaction is our priority. Learn how to request a return or refund for your WonderLeaf CBD order.
Eligibility for Returns
We accept returns for unused and unopened products within 30 days of purchase. To qualify for a return:
- The product must be in its original packaging.
- The product must be unused and undamaged.
- You must provide proof of purchase (e.g., receipt or order confirmation).
How to Initiate a Return
To start a return, please follow these steps:
- Contact us at [email protected] with your order details and reason for return.
- Once approved, we will provide you with return instructions and a return address.
- Ship the product back to us. Customers are responsible for return shipping costs unless the return is due to a product defect or our error.
Refund Policy
Refunds are processed once the returned product is received and inspected. Refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear in your account.
Note: Shipping fees are non-refundable unless the return is due to an error on our part.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us at [email protected] within 7 days of delivery. Provide photos of the damage and your order details, and we will arrange for a replacement or full refund at no additional cost.
Exclusions
The following items are not eligible for return:
- Products purchased on clearance or sale
- Partially used products
- Gift cards
Contact Us
If you have any questions about our Returns Policy, please reach out to us at [email protected]. We’re here to help!